Dr. Warren Helfrich is a consultant and facilitator with a passionate focus on supporting leadership and team development, strategic and tactical planning, organizational accreditation, and performance measurement. He has more than a 20 years of experience working with public and private sector health and human services organizations across the globe supporting them to strengthen their teams and organizational culture, create targeted strategic and operational plans, implement performance measurement and evaluation systems, and successfully completing third party accreditation.  Warren supported the implementation of the Foundry model across BC as the Provincial Director of Evaluation & Quality Improvement and has been directly involved in diverse initiatives aimed at improving service delivery, including Community Living BC’s ‘Quality of Life’ Initiative and the BC Ministry of Children and Family Development’s province wide review of residential services.  Based out of Penticton BC, Warren has been a surveyor and trainer for the accrediting body CARF for the last 16 years, is a Registered Clinical Counsellor (RCC) and a Certified Daring to Lead Facilitator.  He holds a Masters of Social Work from the University of Toronto and a PhD from the University of Calgary.

Kim Lyster has had an extensive and successful career holding key leadership roles in the community social services sector for over 35 years. Kim has held key leadership roles in the non-profit sector throughout her career including as Executive Director of two organizations in the South Okanagan region of BC.

She has provided leadership in community development, training, and advocacy initiatives in the community living movement where she remains active as both a writer and consultant on areas including home share, aging, and personal support networks. In addition, she provides her expertise in the areas of advocacy, self advocacy, safeguards planning, and organizational capacity and development for the social services sector. Kim is the author of several publications, is respected for her innovative facilitation skills and has extensive experience in program design, review and community based planning, and project delivery. Kim holds a Bachelor of Education from Simon Fraser University and a Masters from the University of Victoria in the Studies in Policy and Practice program. Her thesis focused on supporting community health and well being through fostering belonging for all citizens.

Kim is an Honorary Member of the Federation of Community Social Services of BC and CARF surveyor.